Sunday, May 26, 2013
ICT and Business Transformation
Business Transformation and Service Delivery
- Introduction
- Transforming Public Services
- Transformation at the Local Level
- Engaging with Communities
- Reshaping Service Delivery
- Making it Happen
- Conclusion
- Introduction
- Channel Shift to the Web
- Government Policy for Online Services
- Online Services in the Local Public Sector
- Sources of Further Information
- Introduction
- Home Working
- Mobile Working
- Human Resources Issues
- Conclusions
- Introduction
- Background
- Disability and the DDA
- Implications of the DDA for Electronic Service Providers
- Using Technology to Combat Social Exclusion
- Website Accessibility Guidelines and Good Practice
- Implementation and Testing
- Conclusion
- Sources of Further Information
- Introduction
- Potential Benefits of Shared Services
- Overcoming the Hurdles to Shared Service Development
- Choosing the Right Shared Services Model
- Steps to Implementation
- Checklist
- Annex A: Shared Services Diagnostic Tool
- Annex B: Case Study - London Boroughs of Bexley and Bromley Shared Library Service
- Introduction
- Leadership of Change Management
- Vision
- Business Case
- Project/Programme Organisation
- Project/Programme Initiation Document
- Alignment with Other Initiatives
- Working with Suppliers/Partner Organisations
- Change Control
- Project/Programme Assurance
- Engaging Stakeholders
- Communications
- Benefits Management
- Project Team Training/Knowledge Transfer
- End User Training
- Transition Plan
- Project/Programme Closure
- Sources of Further Information
- Annex: Corporate Programme Management Example
Information Streams Browser
Accountancy and Audit
Charities and Social Enterprises
Corporate Services
Education
Emergency Services
Environment
Health and Social Care
Leisure and Cultural Services
Local Authority Funding
CIPFA Business Limited © 2013