Users register with TISonline so that when you log on, we can provide access to the correct information streams according to your subscription. Registering also allows you to tailor your access online, for example, by signing up for alerts.

Yes, if you have registered with one IPF website, you can use the same details to log in to any of the others. However, you will only gain access to the full content if you have subscribed to that service.

Just click on Login/Register in the top right hand corner of the screen, and click on ‘Forgotten Password’ when the login box appears. You will be asked to enter your email address and provide the answer to your security question. Your password will then be emailed to you. If you have forgotten the answer to your security question email tis@ipf.co.uk.

If you contact TIS for assistance your security question allows us to verify that you are a registered user. You should choose something that no-one else knows the answer to, and something you can easily remember.

No, each member of your organisation must register separately so that they can tailor their personal online preferences, such as instant emails.

Go to My Profile at the top of the page and follow the instructions.

You can click on the link on the TIS homepage or go to My Profile at the top of the page and click on the relevant link to sign up for TIS alerts. You can also change your preferences here at any time.

If you have registered successfully and received your password, but you are unable to login:

check that you are entering the correct email address and password with no mistakes (extra spaces, hyphens, letters etc)
do not rely on Windows auto-complete as this may be using the incorrect details
make sure that you are logging in with the email address that you registered with, and the password you were sent (or your new password if you have changed it)
cut and paste the password from the original email into the login box.

If you still experience difficulties, contact tis@ipf.co.uk.

If you tick the ‘remember me on this computer’ option when you log in, you will remain logged in unless you click on Log Off, or do not visit the website for 30 days.

Yes, your subscription allows you to log in from any computer with internet access. Just go to www.tisonline.net and log in as normal.

You can change your name, address, email address and password by clicking on My Profile at the top of the page. If you are a contributor you should also inform your editor. Your access may change if you move to another organisation.

You can view the information streams you have access to by clicking on 'My Subscription' in the top right toolbar.

You will only be able to access TISonline if you or your organisation has a subscription. To check whether your organisation subscribes, click on 'My Subscription'or email tis@ipf.co.uk.

Everyone in your organisation with access to the internet can access TISonline, but they must each register individually first.

You can only access the full content of information streams that you subscribe to. Email tis@ipf.co.uk if you wish to upgrade your organisation’s subscription to include other information streams.

It may be that you have logged on with details which the system does not recognise. Make sure you are logging in using your work email address. Check with your organisation that they have not changed their subscription. If you are unable to resolve the problem through these means, email tis@ipf.co.uk for help.

Subscription prices vary depending on whether or not you subscribe to the full service or individual information streams, and your type of organisation. For current TISonline subscription rates, see the Subscription Packages page.

As an existing subscriber, TIS will send a renewal notice to the nominated contact within your organisation at least 30 days prior to the end of the subscription year. The subscription year runs from 1 April to 31 March the following year.

There are a number of ways to find information on TISonline.

Use the search facility to search in either a specific information stream or across TISonline.
Use the A-Z index.

You can use the search facility to look for information in either a specific information stream, or across TISonline. Use the advanced search facility to refine your search. Results are displayed allowing you to open the relevant paragraph or go to the full chapter. Your search term will be highlighted in the text.

Yes, TISonline runs audit, capital, VAT and finance discussion forums which can be used to raise issues and share ideas, opinions and experiences with fellow practitioners and interested parties. Click here for the forums homepage.

Within information stream content pages, you can print by clicking on the printer icon at the top of the text column, or by clicking on ‘Full screen view’ on the left hand side. Both options will open a new page which you can use to print. To view and print all sections in a topic, click on 'view full section' at the bottom of the right hand column and print.

If you have signed up to receive instant emails you will be alerted whenever your chosen information streams have been updated.
All updates are listed and hyperlinked in the monthly e-alert which is circulated at the beginning of the month.
Updates and new material are listed on the TISonline homepage, and marked with ‘New’ or ‘Updated’ in the relevant information streams.

You can use the online feedback form in Contact Us or email tis@ipf.co.uk.

Click Contact Us at the top of the page to see a list of editors and the information streams they are responsible for.

Most of the information streams have an editorial board of experienced practitioners who produce the website content. The board members have considerable experience and expertise in local government. Each information stream with an editorial board publishes a list of board members on their homepage. You can view these details by clicking on ‘Editorial Board’ in the left hand menu.

The editorial boards welcome enquiries about contributing to TISonline. Information is available on eXchange or you can contact the TIS team for an informal discussion about the role. There is also a contributor pack which contains further information on contributing.

Yes, all contributions are accepted as evidence of CPD in CIPFA’s scheme and those of many external bodies. Each editorial board member receives a certificate at the end of the year to include in their CPD portfolio, and the TIS team is happy to supply evidence in the form of a letter if required.