Frequently Asked Questions (FAQs)
Registration and Login
Registration and Login
Why do I need to register?
You need to register to use TISonline so that when you log on, we can provide access to the correct information streams according to your organisation’s subscription. Registering also allows you to use the discussion forums and to sign up for e-alerts.
I have already registered on another CIPFA website. Can I use these login details for TISonline?
Yes, if you have registered with one of CIPFA's online services, you can use the same details to log in to any of the other services. However, you will only gain access to the full content if you have subscribed to that service.
I have forgotten my password
Just click on Login in the top right hand corner of the screen, then click on ‘forgotten password?’ You will be asked to enter your email address and your password will then be emailed to you. If you have any difficulties in logging on, please email email@example.com
Does my organisation have a single login name and password?
No, each member of your organisation must register separately and log in using their own email address and password so that they can set their personal online preferences, such as e-alert services.
How can I change my password?
Go to My Subscription at the top of the page and click on ‘change password’.
Where do I sign up for instant emails and the monthly e-alert?
Click on the e-alerts link at the top of the page (you will need to log in first). You can also change your preferences or cancel your e-alerts here at any time.
I have registered but I can’t log in.
If you have registered successfully and received your password, but you are unable to log in:
check that you are entering the correct email address and password with no mistakes (extra spaces, hyphens, letters etc)
do not rely on Windows auto-complete as this may be using the incorrect details
make sure that you are logging in with the email address that you registered with, and the password you were sent (or your new password if you have changed it)
cut and paste the password from the original email into the login box.
If you still experience difficulties, contact firstname.lastname@example.org
Do I have to log in each time I visit?
If you tick the ‘remember me on this computer’ option when you log in, you will remain logged in each time you visit the website unless you click on Log Off, or do not visit the website for 30 days.
Can I log in from any PC or laptop?
Yes, your subscription allows you to log in from any computer with internet access. Just go to www.tisonline.net and log in as normal.
What happens if my details change?
You can change your name, address, email address and password by clicking on My Subscription at the top of the page. Your subscription access may change if you move to another organisation.
Which information streams does my organisation subscribe to?
You can view the information streams you have access to by clicking on My Subscription at the top of the page.
I am a CIPFA member. Does this mean I can access TISonline?
You will only be able to access TISonline
if you or your organisation has a subscription. To check whether your organisation subscribes, click on My Subscription
or email email@example.com
My organisation subscribes to TISonline. Who can access the website?
Anyone in your organisation can access TISonline, but each user must register individually first. When a user registers our system will automatically provide access to their organisation’s subscription.
How can I access an information stream that I do not subscribe to?
You can only access the full content of information streams that you subscribe to. Email firstname.lastname@example.org
if you wish to upgrade your organisation’s subscription to include other information streams, or you can use the online order form by following the links from the relevant information stream homepages.
The website says I don’t subscribe to a service but I know I do – what’s happened?
It may be that you have logged on with details which the system does not recognise. Make sure you are logging in using your work email address. Check the name of your organisation as shown on the My Subscription
page. Check with your organisation that they have not changed their subscription. If you are unable to resolve the problem through these means, email email@example.com
How much does it cost to subscribe to TISonline?
Subscription prices vary depending on whether or not you subscribe to the full service or individual information streams, and your type of organisation. For current TISonline
subscription rates, see the Subscription Packages
How do I renew my subscription?
For existing subscribers, we will send a renewal notice to the nominated contact within your organisation at least 30 days prior to the end of the subscription year. The subscription year runs from 1 April to 31 March the following year.
How do I find specific information?
There are a number of ways to find information on TISonline
Use the search facility to search for key terms.Use the advanced search facility to search in either a specific information stream or across TISonline.Use the A-Z index.
Click on ‘Main Contents’ on each information stream homepage for a breakdown of stream content.
How does the search facility work?
You can use the search facility to look for information across TISonline. Use the advanced search facility to refine your search and to search within a specific information stream. Your search term will be highlighted in the text.
Are there discussion forums I can use?
runs audit, capital, children’s services, VAT, finance, housing and performance discussion forums which can be used to raise issues and share ideas, opinions and experiences with fellow practitioners and interested parties. Click here
for the forums homepage.
How can I get a printer-friendly page online?
Within information stream content pages, you can print by clicking on the ‘print this page’ link at the top of the page. To view and print an entire section, click on 'view full section' at the bottom of the right hand column and then click on ‘print this page’.
How do I know what’s new or updated?
If you have signed up to receive instant emails you will be alerted whenever your chosen information streams have been updated. Sign up via the e-alerts page.All updates are listed and hyperlinked in the monthly e-alert which is sent at the beginning of the month.
Updates and new material are listed under ‘Latest updates’ on the TISonline homepage, and marked with ‘New’ or ‘Updated’ in the relevant information streams.
I want to comment on the content, how do I contact the TIS editorial team?
How do I find out which editor is responsible for an information stream?
Click Contact Us
at the top of the page to see a list of editors and the information streams they are responsible for.
Who is on the editorial board?
Most of the information streams have an editorial board of experienced practitioners who produce the website content. The board members have considerable experience and expertise in their areas of public sector management. Each information stream with an editorial board publishes a list of board members on their homepage. You can view these details by clicking on ‘Editorial Board’ in the left hand menu.
How do I find out about becoming a contributor?
The editorial boards welcome enquiries about contributing to TISonline
. Information is available on the Contributors
page and you can contact the TISonline
editorial team for an informal discussion about the role – see Contact Us
. There is also a contributor pack which contains further information on contributing.
||TISonline Contributor Pack
Does contributing qualify for continuing professional development (CPD)?
Yes, all contributions are accepted as evidence of CPD in CIPFA’s scheme and those of many external bodies. Each editorial board member receives a certificate at the end of the year to include in their CPD portfolio, and the TISonline team are happy to supply evidence in the form of a letter if required.